1. Contact us within 5 days....(Please contact us via E-mail
if you have any problem at all. We do our best to help you.
*Please use E-mail for the quickest response.
You are welcome to leave a
phone message, but it may take us a few days to return you call.)
2. Exchanges: We don't exchange products. Please place a new order for
the things you want and return your item(s) at your convenience.
3. RETURNS: We notice that most returns are due to not ordering the
correct size. Please take time to measure and/or weigh your flakes and
refer the the chart at the bottom of the "Shop NibbleNets" page. A
larger than needed bag is always the way to go!! We have not wanted to
add on a restocking fee, but it has become necessary due to the amount
of labor involved in processing the returns. Our restocking fee for
returns is 15%.
4. Please following these instructions to return something for a refund:
*Returned items must be in brand new condition to receive a refund.
Absolutely no hay, hair, slobber or dirt.
*Pack the item(s) carefully into the original packaging if possible and
include your original paperwork.
**** The RGA number
should be written on the original invoice along with
your reason for the return.
Please also write your
on the outside of the box being returned.
*Return via UPS or USPS.
*Insure your packages! A refund will not be given on lost or damaged
*Please allow 7-14 days from the time we receive your return to process